1. Overview
This Privacy Policy explains how Visaprep Agent handles personal information when you use our AI-assisted visa preparation tools, including practice interviews, coaching, document workflows, account management, and billing features.
This notice is designed for global users. If the privacy or consumer law in your country gives you additional protections, we will honor those rights to the extent required by applicable law.
2. Information we collect
- Account and profile information, such as your name, email address, login details, visa category, preparation stage, and preferences.
- Visa-preparation information that you choose to provide, including application details, mock-interview answers, uploaded documents, notes, and checklists.
- Session content and AI interaction data, such as prompts, transcripts, voice session metadata, coaching feedback, and product usage events.
- Payment and subscription information from payment processors such as Stripe or PayPal, including plan type, billing status, and transaction confirmations. We do not store full payment-card numbers.
- Technical and device information, such as IP address, browser type, approximate location derived from network data, cookie identifiers, crash logs, and diagnostic events.
- Information from third parties when you use sign-in integrations or connected services, such as Google login details or support-tool conversation history.
3. How we use your information
- To create and manage your account, authenticate you, and provide the core Visaprep Agent service.
- To personalize interview practice, readiness scoring, reminders, and content recommendations based on your visa type and stage.
- To operate AI, voice, and document-analysis features and return coaching outputs that are relevant to your preparation goals.
- To process subscriptions, prevent fraud, maintain service security, investigate misuse, and enforce our policies.
- To communicate with you about support issues, product changes, policy updates, and optional marketing where permitted by law.
- To improve the quality, reliability, and safety of our service using aggregated or de-identified analytics and operational insights.
4. Legal bases for processing
Where laws such as the GDPR, UK GDPR, or similar frameworks apply, we generally process personal information on one or more of the following legal bases:
- Performance of a contract: to provide the service you requested and maintain your subscription.
- Legitimate interests: to keep the platform secure, prevent abuse, improve product quality, and support users.
- Consent: where you opt in to marketing, optional cookies, or other processing that legally requires consent.
- Legal obligations: where we must retain records, respond to lawful requests, or meet compliance duties.
7. International data transfers
Because Visaprep Agent serves users in multiple countries, international data transfers may occur when personal information is processed by us or our vendors in other jurisdictions.
When required, we use appropriate safeguards for international data transfers, such as contractual protections, vendor due diligence, and security controls designed to protect your information when it crosses borders.
8. Data retention and security
- We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, account administration, legal compliance, dispute resolution, and security review.
- Retention periods vary depending on the type of data, your subscription status, the sensitivity of the material, and whether legal obligations require longer storage.
- We use administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or loss. No internet-based service can promise absolute security.
- Please avoid uploading unnecessary sensitive personal data and redact information where possible unless it is required for your own preparation workflow.
9. Your privacy rights
Depending on where you live, your privacy rights may include the right to access, correct, delete, restrict, object to, or port certain personal information, as well as the right to withdraw consent where processing is based on consent.
Users in the EEA, UK, and similar jurisdictions may also have the right to object to certain processing and to lodge a complaint with a supervisory authority. California and other U.S. state residents may have rights to know, delete, correct, and appeal certain data-handling decisions.
You may also have the right to appeal a privacy decision, opt out of certain marketing communications, or lodge a complaint with your local supervisory authority.
10. Children, updates, and contact
- The service is intended for adults and is not directed to children under 18.
- If you upload information about a family member, sponsor, employer, or other third party, you are responsible for ensuring that you have the right and any necessary consent to do so.
- We may update this Privacy Policy from time to time. If material changes are made, we will update the effective date and provide notice where required by law.
- Questions, complaints, or requests about this policy can be sent to Datamitra LLC at datamitra@outlook.com or by mail to Chicago Ave, Minneapolis, MN.